Could A Casino Have Refused to Pay My Jackpot?

Home » Recent Posts » Could A Casino Have Refused to Pay My Jackpot?
Share this on:

Ultimate Fire Link Explosion winner

Today we’re going to look at a couple of questions that work around refusal to pay. Occasionally a news item pops up where a jackpot wasn’t paid out or wasn’t paid to the person whose money was in the machine, so let’s dive into these thornier questions.

My husband and I normally take turns hitting the spin button but use only my players card. We were playing at a machine where the slot accepting the players card was not working when we hit a $5000 jackpot.

No card was in the machine but we were both sitting in front of it as we normally do.When the attendant came for the payment they knew that it was my husband who hit the button when the jackpot hit, I assumed by reviewing the video from overhead cameras.

If my players card had been in the machine when he hit the jackpot could the casino have refused to pay it?

Laura M.

No, normally something like that won’t be a big deal, because there’s also occasions where previous players accidentally leave their card behind and so forth. Regardless of whose card is in the machine, they still ask for your personal information, and will still do all the paperwork based on that, not whose card is in the machine.

Many casinos have a policy that the person who pushes the button makes the wager, and that person is therefore liable for the jackpot. So presuming they know who pushed the button like they did in this case, they’ll also know who to ask for information to fill out paperwork, regardless of whose card is in the machine.

How do you feel about someone winning a big jackpot and the casino not paying because they say it was a machine “ERROR”. Thanks, love you guys!


Usually when such an occurrence takes place, multiple parties are involved – the casino, the gaming commission, and even the slot manufacturer. Brian had a slot machine crash on him so hard that every time they tried to bring it back up, it crashed again. And it happened just as he triggered a bonus.

YouTube player

The casino ultimately gave Brian a cash payout since they were not able to get the machine back up and running to play through the bonus. They were also able to verify how much money was in the machine at the time.

There’s a lot of hoops casinos jump through when such a malfunction occurs to confirm it’s a malfunction, and so we don’t have too many concerns about it – human-made computer software will have issues, and as long as those issues are handled as fairly as they can be, that’s about all we can ask for.

Casinos put stickers on machines that say malfunctions void all pays, but they really hope they don’t have to rely on that as it’s no more fun a scenario for them as it is for us.

Have a question? Submit yours here!

Share this on:

Leave a Comment

Your email address will not be published. Required fields are marked *

Play Online Casinos

Sign Up with BetMGM Casino and get a Deposit Match up to $1,000, plus $25 in Site Credits on the house! Available in MI, NJ, PA & WV. US promotional offers not valid in Ontario.

Use code SWITCH2500 for a 100% deposit match up to $2,500, and 2,500 Reward Credits, with $25+ in wagers placed (MI, NJ, PA & WV).

New sign-ups with DraftKings Casino in MI, NJ, PA & WV will receive $35 Casino Credits, plus Play $5 and Get $100 Back in Casino Credits Instantly!

Sign Up and deposit $10+ at FanDuel to get a Welcome Offer of a $20 Bonus + Up to $1,000 Play it Again based on your net losses in the first 24 hours in MI, NJ, PA & WV!

Play Social Casinos

Ready to give Show Me Vegas Slots a try? Get 10 million coins to play Show Me Vegas Slots with promo code SWITCH!

New players get 6 million coins for signing up! All players will receive 2 million coins free (one time only).

Sign Up and get a Welcome Bonus of 2,000,000 FREE Gold Coins & 2 FREE Sweeps Coins. Get started today!

Sign Up for LuckyLand Slots and get a Welcome Bonus of 7,777 FREE Gold Coins & 10 FREE Sweeps Coins!

Online Game Spotlight
Fire Buffalo

Simple, Compelling 3-Reel Slot Machine

Almighty Buffalo Megaways

Bonus Choice and Buy a Bonus for Extra Fun

Play Online Sportsbooks

Sign Up to get a Bet $5, Get $150 in Bonus Bets, Win or Lose!

Use code SWITCH1000 to get your first bet back in Bonus Bets, up to $1,000, if you lose.

​SIGN UP to get $150 instantly in Bonus Bets* (NC, $5+ bet required) or up to $1500 in Bonus Bets* Back if Your First Bet Doesn't Win (All Other Eligible States)!

New Players get a Bet $5 Get $200 in Bonus Bets Instantly PLUS $50 Bonus Bet with $5 deposit. PLUS, Get a No Sweat NBA SGP Every Day of NBA Playoffs.! New players outside MA also get 20% Match up to $1,000 (25x PTR).

Social Game Spotlight
Quick Hit Explosion

2 Bonuses 6 Jackpots Keep Things Fun

5 Lions Gold

All Ways Wins with a Bonus Volatility Choice

Super Wheelmania Link VIP Riches

Wheel Adds a New Twist on a Familiar Concept