When there’s two players in a household, sometimes the offer envy can be real:
My husband always gets comps from his player card (coupons in the mail for free plays etc) however, I have a card too and never receive anything it’s AGGRAVATING!! Question is: Does the casino cut you off and why? I replaced my card twice thinking it wasn’t working. When we play, we sit side by side with both cards inserted. What the HECK!!!! ??
Kevin & Georgie B.
This is going to be one of those times where we can offer suggestions, as opposed to absolute answers. But we have a few thoughts on what may be happening, and we encourage those reading with other ideas to share in the comments!
Check for a Card Link
Some casinos will let two people in the same household link their cards. There can be practical benefits for this, such as being able to pool the resources of both players’ play to book a better room, for instance.
Linking cards can also yield the ability for the second player to share the tier and perks of the first player, which can be very helpful for things like discounts on certain shops or line cutting privileges.
But in some cases linking cards can also mean only one person will actually receive the offers, because of how they handle the link. So it can be worth checking if your cards were ever linked, and if so if it makes more sense to unlink it so you both get offers.
Same Address Challenge
Another potential hiccup can be if two players are sharing the same address, and the casino has some sort of policy not to offer comps to more than one person in a household. Some companies will do this, a way to somehow avoid double dipping situations, although in your case you both are playing so that would tend to penalize you both.
If that’s the case, that certainly creates the question of whether you both should be playing on separate accounts, which leads to…
Does Your Casino Allow Sharing a Card?
Some casinos are fine with the husband and wife playing on the same account, even with two cards in two separate machines at the same time. Others are absolutely against it. So it may be worth checking with the players club to see their rules on this.
If they are penalizing you by playing on separate accounts without giving you the benefits you both have earned, but allow you to share a card, that may be the best way to ensure both your play is not only tracked, but rewarded, hopefully in the form of bigger offers since you both are contributing to the total amount played.
Takeaway
Different casinos handle comps in different ways, so your best starting point is a visit to the players club to ask if any of the above may be impacting you. Then, based on their answer, you can figure out the best next steps to move past the omission and ensure you’re maximizing your joint opportunity for comps.
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