If you read the fine print of offers, casinos have all sorts of legalese, including their ability to cut your offers off for any reason. In practice, it doesn’t happen frequently, but it does happen, as one player learned recently:
Have you ever heard of “FPA: Free Play Abuse”? I’ve been to one of the casinos here a total of maybe 4 times (we had a favorite). We received offers in the mail so have gone twice to play the free play and get gifts. They took all of our offers remaining for the month of July because we “abused our free play,” yet my card was upgraded! I’m lost. Never heard of it!
Ashley C.
When casinos extends offers to player, two things are factored in:
- They’re based on your previous play. What you get is determined by what your previous casino visits yielded the casino.
- They’re based off the expectation that you’ll play at a similar level when you return, with the offer enticing you to make that return.
When a player comes in, claims the free play and gifts, and leaves without any, or all that much, additional play, some casinos will be more aggressive in turning off your ability to claim another offer because you did not play to the level expected when extending the offer.
We don’t hear of this particularly often; most of the time casinos are happy to simply cut off offers beyond the current window and call it a day. We’ve heard Caesars be aggressive about this in the past, generally transparently so with signage and messaging that explicitly states:
Offer redemptions without continued qualifying play may result in current and/or future offers being voided and no longer valid for redemptions.
Caesars Offer Terms
So that’s what they consider free play abuse. The term is pretty hostile so normally in the terms it’s more neutral legalese, but effectively the casinos extend offers to get you to come back and play, and if you don’t play enough they will cut the offers off for that reason.
Have a question? Submit yours here!
except they owe it to you for all the losses previously
Offers are based on your previous play, and designed to entice you to visit and play at a similar level to your previous play. If your most recent visit play is 0 or practically 0, and the offer didn’t yield previous play, the more aggressive casinos see that as a sign you’re not worth inviting back and simply rescind the offers. By claiming your offer and choosing to not play, you’re giving the casino a reason to doube the offer is effective. They’re not obligated to extend it!
That’s fine but remember they are trying to entice you. Some people aren’t enticed to play more
It’s certainly the case that some simply don’t care – you earned it from a previous visit, and you can do what you want. But often the reason many do care is because they want the offers to continue, and there’s only one surefire way for that to happen.
Thanks for the information. I didn’t know this! 😊❤️
We’re happy to help Judy!
I totally get this, but does it not count the same as regular play when you win $12000 & play it all back?
When you redeem free play and leave after playing it through once, technically you’ve made no cash wagers, and that’s the issue. When you get ahead and play with your winnings, you’re betting cash. There are definitely casinos that see players far enough ahead and decide they’re not worth offers because they’ve already gotten enough, but that’s a different sort of calculation, and in general we see less casinos taking that step because they figure in the long run they’ll make it back.